Frequently Asked Questions
Email Support:
customerservice@lexijwellness.com
Someone will respond to your email within 24 hours. (M-F)
Workout Questions
After subscribing, you receive immediate access to the LJW workout library as well as six new, guided workouts weekly! Lexi does the entire workout “with” you so you feel as if you’re working out alongside a friend.
- Create your login OR login to an existing account.
- If you're a first-time member, you should receive a separate account activation email. Click the link to activate your account!
- Go to your account to access the workout library!
We're so sorry to hear this! First, please refresh your browser and clear your cache.
If the issue persists, please email customerservice@lexijwellness.com and we will help!
Yes, depending on which subscription you purchased, your membership will renew every 30 days (monthly) or every 90 days (quarterly).
Yes!
YES! LJW workouts are scalable to all fitness levels and Lexi offers modifications to ensure that you can stay active throughout your pregnancy, making delivery and postpartum smoother!
However, we always recommend consulting with your doctor before engaging in physical activities.
No! The LJW Facebook group is great for extra accountability, support and camaraderie but it’s not at all required!
Yes, you can do this by going to your account > manage subscription > manage this subscription > swap this for a different product. Here you can switch your products.
If you have further questions, we'd love to help. Please email customerservice@lexijwellness.com
Nutrition Questions
- Premium Access to the 1st Phorm App is included with your LJW 1:1 Nutrition Guidance subscription!
- Customized calories & macronutrients specific to YOU and your goals!
- Weekly assessments from your NASM Certified LJW Nutrition Advisor
- Unlimited direct messaging to the LJW nutrition team
- Individual 15 minute “office hour” call slots with LJW nutrition advisor as needed
- User friendly food scanner and recipe builder
- Custom supplement recommendations (always optional) for your needs
- Progress photo bank
- Weight chart/body measurement tracker
- Nutrition education from a team of certified nutrition coaches
- Claim your 1st Phorm App Premium Access via the 1st Phorm email confirmation
- Complete your profile inside the 1st Phorm App. Search for "Lexijwellness" when prompted to select an advisor.
- Within the app, hit the chat button in the lower left hand corner, and introduce yourself. An LJW team member will reach out within 24hrs (Monday - Friday)
We're sorry you're having issues with the 1P app. Please visit 1st Phorm's Help Center to resolve this.
Yes, depending on which subscription you purchased, your membership will renew every 30 days (monthly) or every 90 days (quarterly).
Yes, you can do this by going to your account > manage subscription > manage this subscription > swap this for a different product. Here you can switch your products.
If you have further questions, we'd love to help. Please email customerservice@lexijwellness.com
Merch Questions
We fulfill all LJW merch ourselves and aim to get it to you within 2 weeks.
Please email customerservice@lexijwellness.com and we will get back to you as soon as we can.
Oh no! We're so sorry to hear this. Please email customerservice@lexijwellness.com!
Some description
Loyalty Questions
You can earn points by writing us a review or referring a friend. Please visit our Rewards page to sign up and to view other ways to earn points.
Using your points toward your subscription is easy! First go to your account and click "manage subscription". Scroll down to where it says "Use Your Points" and redeem whichever coupon you'd like. Copy the code and paste it where it says "+ Add Discount" in the order details section. The discount should now apply to your next payment!
You can check your points balance by logging into your account on our website and visiting our rewards page.
Yes, customers keep their tier status for a minimum of 12 months and have 12 months to either maintain or upgrade their status.
No, we offer $5, $10, $15 and $25 discount redemptions.
You will receive points from referring a friend after our 7 day approval period once they complete their purchase. These codes can be used by new customers only.
No. Loyalty points have no cash value and cannot be transferred, sold, or exchanged.
After completing "add your birthday" you will receive your points after a 30 day pending period. If you entered a birthdate that has already passed, you will receive points the following year.
Please email customerservice@lexijwellness.com with your order number so we can credit you back.
Yes, they expire after 1 year.
Yes. We may modify, pause, or end the loyalty program (or any part of it) at any time without prior notice. If the program ends, any unused points or rewards may be forfeited without compensation.